Privacy Policy

This Privacy Policy explains how Madshades Technologies Pvt. Ltd. ("Elefant" , "we" , or "us") collects, uses, shares, and protects your personal information when you use the Elefant mobile application, website, and related services ("Services"). By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following when you register or use the Services:

  • Full name
  • Mobile number
  • Email address
  • Delivery address
  • Payment information (securely processed via service third-party gateways)

b. Transaction Information

Details of your membership plan, rental history, and payments.

  • Receipts, invoices, and order history
  • Refunds, credits, and relationships transactions
  • Damage reports and related documentation

c. Device & Usage Information

We may automatically collect:

  • IP address, device type, and operating system
  • Browser information and app usage data
  • Cookies and other tracking technologies (for web usage)
2. How We Use Your Information

We use your information to:

  • Provide and improve our Services
  • Process orders, returns, pickups, and payouts
  • Manage your membership and billing
  • Communicate updates, offers, promotions, and support matters
  • Comply with legal and regulatory obligations

We may also use your information for:

  • Systems data functionality, security, and user experience
  • Comply with legal and regulatory obligations
3. Sharing of Information

We do not sell your personal data. We may share information with:

  • Payment processors and delivery partners to fulfill your orders
  • Service providers who assist us in operating our platform
  • Legal authorities if required by law or to protect our rights
  • Government or legal authorities if required by law

All third parties are contractually bound to protect your data securely and lawfully.

4. Data Security

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, loss, or misuse. However, no system is entirely secure. You are responsible for keeping your account credentials confidential and notifying us of any unauthorized use of your data.

5. Data Retention

We retain your information only for as long as necessary to:

  • Provide the Services
  • Fulfill legal or compliance requirements
  • Resolve disputes or enforce agreements
6. Your Rights & Choices

You may:

  • Request to update your personal information via the app
  • Opt out of promotional communications (service-related notifications may still be sent to subscribers)
  • Opt out of promotional communications

Certain data is necessary for us to provide the Services and cannot be deleted if required by law.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Enhance user experience and preferences
  • Analyze site traffic and performance
  • Analyze usage trends
  • Deliver targeted content

You can control cookies through your browser settings (for web access).

8. Children's Privacy

Our Services are intended for users under 18 years of age. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such data, please contact us immediately.

9. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be notified through the app or website. Continued use of the Services constitutes acceptance of the updated policy.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, you may contact us at:

Madshades Technologies Pvt. Ltd.

  • Email: support@elefant.co.in